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User Manual · Smart Lock

A5 Pro Smart Lock Manual

Complete guide to the Tenon A5 Pro lock: opening by facial recognition, fingerprint, palm vein, password, IC card and mechanical key, Type-C emergency power, administrator setup, WiFi/Tuya Smart pairing, and all manufacturer technical specifications.

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A5 Pro smart lock with facial recognition, fingerprint, password and IC card

Manual prepared by Service Home Tech for the handover, configuration and support of the Tenon A5 Pro smart lock: administrator registration, users (fingerprint, face, palm vein, password and card), pairing with Tuya Smart, system settings, and security features. If you need help with installation or programming, message us on WhatsApp +507 6698-5872.

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Handover guide · A5 Pro Fully Automatic Mortise

Main features

Visual summary of the functions declared by the manufacturer for the A5 Pro model and the operations included in the manual supplied.

ID

Fingerprint

Semiconductor-type fingerprint module.

#

Password

Supports a virtual password for extra privacy.

IC

IC card

Card type: Mifare M1.

AI

Facial recognition

Included among the A5 Pro’s opening methods.

PV

Palm vein

Combined capacity with facial recognition: 50 records.

KEY

Mechanical key

Backup method for manual opening.

APP

App

App control, per the manufacturer’s spec sheet.

5V

Emergency power

5V Type-C port for temporary opening.

WiFi

Connectivity

A5 Pro spec sheet lists WiFi, compatible with Tuya Smart.

Anti-theft mortise
Voice prompts
Low battery alarm
Virtual password
System protection
Multi-level administrator settings
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Technical sheet · A5 Pro

Technical specifications

Data organized for handover to the end customer, without altering the manufacturer’s technical values.

Device data

Model A5 Pro Fully Automatic Mortise
Material Aluminium alloy
Mortise T6068F / T7068F
Connectivity WiFi
Screen 4 inches
Listed dimensions 80 / 396 / 20.8 / 37 / 12.5 / 188.2 / 63 / 66.3 / 79.8 / 396 mm

Users, power and environment

Fingerprint capacity 99 units
Password capacity 99 units
IC card capacity 99 units
Face + palm vein 50 units
Card type Mifare M1
Battery 7.4V lithium
Emergency power 5V Type-C
Low-voltage alarm < 6.8V
Operating temperature -25 °C to 70 °C
Relative humidity 20 – 90% RH

Recommendation for owners: keep the mechanical key in a safe place and register at least one administrator after installation.

Spec sheet source: Tenon A5 Pro manufacturer catalog. Operation source: A5 manual supplied for this document.

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Daily use · Opening and security

Daily use of the lock

Basic steps from the manual’s operating process for opening, locking from the inside, and using backup functions.

Normal opening

  1. Touch the screen. Wake the keypad or touch area of the lock.

  2. Choose an opening method. Fingerprint, password or IC card, depending on the registered user.

  3. Press the handle down. Green light: verification successful. Red light: verification failed.

Internal lock and double lock

  1. Internal lock. Hold down the [OPEN/CLOSE] button inside the door to lock.

  2. Unlock from outside. Press [#] and identify with fingerprint or password to open from outside.

  3. Double lock. Hold [Double Lock] on the back panel for 5 seconds; the light changes from green to yellow and a voice prompt sounds.

Mechanical key

If the system fails or power is low, the mechanical key can be used. The manual indicates opening the cylinder cover and using the key for manual opening.

  • Store the key outside the apartment or in a safe place.
  • Don’t leave the mechanical key inside if you have no other way in.

Emergency power

When the battery runs out or the system stops, the manual indicates connecting a power bank to the Type-C port to open temporarily or restart the system.

  • Use a 5V power bank on the Type-C port.
  • After opening, charge or replace the battery as needed.

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Initial setup · Administrator

Initial setup

These steps prepare the lock to exit demo mode and register the first administrator.

1. Demo mode

  1. Touch the screen. Wake the lock’s touch panel.

  2. Try an unlocking method. Fingerprint / password / IC card.

In demo mode, any fingerprint, password or card can open the door.

2. Set up administrator

  1. Touch the touch panel. Wake the screen.

  2. Double-click [#]. Enter master mode.

  3. Place the fingerprint 3 times. Slightly vary the finger’s position.

  4. Enter a 6–8 digit password. Then press [#].

  5. Re-enter the password. Confirm again, then press [#].

  6. Tap an IC card or press [#]. Press [#] to skip this step if it doesn’t apply.

  7. Success. The administrator is registered.

Important notes:
1. By default, the system assigns ID 01 to the administrator.
2. When adding the administrator for the first time, a password must be set. This step cannot be skipped. If skipped by mistake, press [*] to exit and try again.
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Administration · Users

User registration and management

Step-by-step format to register or delete users from the lock’s panel.

Important: remember the administrator password or fingerprint. If administrative access is lost, use the reset procedure indicated in the settings section.

3. Register users

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use administrator password or fingerprint.

  4. Press [1]. Add user. Press [*] to exit.

  5. Enter the user number. User ID to add: 02–99. Then press [#].

  6. Place the fingerprint 6 times. Or press [#] to skip.

  7. Enter a 6–8 digit password. Or press [#] to skip.

  8. Re-enter the password. Press [#] to confirm.

  9. Tap an IC card. Register the card if applicable.

  10. Success. The user is registered.

4. Delete users

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use administrator password or fingerprint.

  4. Touch [2]. Enter the delete-users menu.

  5. Enter the user ID. ID 02–99, then touch [#].

  6. Choose what to delete. [1] fingerprint, [2] password, [3] IC card, [4] entire ID.

  7. Success. The selected data is deleted.

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Settings · System and app

Useful settings

Highlighted steps for WiFi/Tuya Smart network, system, date and volume.

5. WiFi setup

  1. Touch the touch panel. Wake the screen.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use password or fingerprint.

  4. Touch [3]. Enter network settings.

  5. Pairing mode. The lock is now ready to link.

  6. Follow the app’s steps. Use the Tuya Smart app.

  7. Success. The lock is added in the app.

Before configuring the network: download Tuya Smart, connect your phone to 2.4 GHz WiFi, tap «Add device», select the lock, and follow the app’s steps.
If the lock is already connected and you need to re-link it (e.g. WiFi network change): it’s best to remove it from the app while it’s still connected, rather than resetting it from the panel. You can then add it again as a new device following the steps above.

6. System settings

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use password or fingerprint.

  4. Touch [4]. Enter system settings.

  5. Available options. [1] serial number, [2] time and date, [3] software version, [4] volume, [6] doorbell, [7] language.

  6. Success. Exit when done.

7. Date and time

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use password or fingerprint.

  4. Touch [6]. Enter date and time settings.

  5. Enter DAY-MONTH-YEAR-HR-MIN. Or press [*] to exit.

  6. Success. Date and time are set.

8. Volume

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use password or fingerprint.

  4. Press [3]. System settings.

  5. Press [2]. Volume settings.

  6. Press [1–4]. Select the volume level.

  7. Success. Volume is adjusted.

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Settings · System and app

Reset and system information

Quick steps to restore and check internal lock data.

9. Factory reset

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use password or fingerprint.

  4. Touch [4]. Enter factory reset.

  5. Press [#] to confirm. Press [*] to exit.

  6. Success. The lock confirms the operation.

Warning: a factory reset deletes configured data. Only do this when necessary.

10. View ID information

  1. Touch the touch panel. Wake the lock.

  2. Double-click [#]. Enter master mode.

  3. Identify as administrator. Use password or fingerprint.

  4. Touch [4]. System information, or [*] to exit.

  5. Choose what to check. [1] lock ID, [2] time and date, [3] software version.

  6. Success. The information is available to view.

Test / error mode

  1. Enter master mode. Touch the screen, double-click [#] and identify as administrator.

  2. Press [5]. Enter trial-and-error mode.

  3. Touch [1] to turn on or [2] to turn off. Only use this function if applicable.

In standard mode, the system enters lockout and locks for 5 minutes if the user fails verification 5 times within 5 minutes. You can wait 5 minutes or open with the mechanical keys.

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Security · Alarms and indicators

Alarms, protection and maintenance

How to read the lock’s lights, and which protection functions are active by default.

Light indicators

Status Indicator
Successful verification Green light flashes twice.
Failed verification Red light flashes twice.
Low battery Red light flashes with a voice alert if not in silent mode.
System locked out After entering the wrong password 5 times in 5 minutes, it goes to sleep for 90 seconds.
Locked from inside Red light when waking the system; pressing [#] turns the light blue for identification.
Factory restore Green light when system data is cleared.

Protection functions

  • Anti-peeping password: add digits before or after the real password to protect it. The manual indicates 18 digits.
  • Anti-prying alarm: if someone tries to force the lock, an alarm will sound.
  • Turn off the alarm: press [*] and enter the password, or press [#] and use a fingerprint.
  • Password protection: 5 incorrect attempts within 5 minutes locks the system for 90 seconds.

Basic equipment care

The manual recommends using the lock within its technical ranges, avoiding prolonged sun exposure, cleaning the fingerprint reader with soft cotton, not striking the screen or reader, not hanging heavy objects from the handle, and keeping the mechanical keys safe.

Fingerprint

Place your finger correctly over the recognition area. The manual indicates covering at least 2/3 of the sensor area. During use, slightly varying the finger’s position helps the sensor read the texture better.

Low battery

If the lock announces low voltage, attend to it promptly. If it runs out of power, use a 5V Type-C power bank for temporary opening.

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Help · FAQ

Frequently asked questions about the A5 Pro smart lock

How does the A5 Pro smart lock open?

The A5 Pro can be opened via facial recognition, fingerprint, password, IC card, the Tuya Smart app (if applicable), mechanical key, and temporary power via the 5V Type-C port.

What should I configure first?

The administrator must be configured first. After that, users, fingerprints, faces, passwords and cards can be registered as needed by the owner.

Does the A5 Pro work with Tuya Smart?

Yes, the lock can pair with Tuya Smart when the installation and the unit’s version allow it. Using a 2.4 GHz WiFi network during pairing is recommended.

Who prepared this manual?

This manual was prepared by Service Home Tech Panama to facilitate the handover, configuration and support of smart locks installed in apartments, residences and real-estate projects.

Need installation or programming for your A5 Pro lock?

At Service Home Tech we install, configure and pair your A5 Pro lock with Tuya Smart, register the administrator and users, and train you on daily use. Free quote on WhatsApp.

Message us on WhatsApp +507 6698-5872
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info@servicehometech.com

Manual prepared by Service Home Tech based on the Tenon A5 Pro manufacturer’s technical spec sheet and the operating manual supplied. If you need a printable PDF version, message us on WhatsApp.

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